Black Label Casino Privacy Policy

Information We Collect

When you set up an account, we collect personal details such as your name, email address, phone number, date of birth, and home address. We also record payment information, details of your transactions, and gameplay history to process your requests and keep accurate records.

We automatically gather technical information such as your IP address, browser type, device details, and how you use the website. This allows us to enhance our services and identify potential security concerns.

How We Use Your Information

We use your personal information to confirm your identity, manage transactions, and offer customer support. Your details also help us meet our legal obligations and protect against fraud or money laundering.

We may send you updates about your account, special offers, and important service announcements. You can opt out of marketing communications at any time via your account settings or email preferences.

Your gameplay data enables us to enhance our platform and tailor your experience. We review usage trends to suggest games and features that suit your interests.

Data Security

Your information is safeguarded with industry-standard encryption protocols, including TLS 1.2 or above. All sensitive data is encrypted both while being sent and when stored.

Our systems are regularly audited and updated to maintain security. Access to personal information is limited to authorised staff, all of whom are required to observe strict confidentiality.

We keep a close eye on our platform at all times, watching for any suspicious activity or unauthorised access attempts. Should a security breach occur, we will inform any affected users without delay.

Data Sharing

We do not sell or rent your personal information to third parties. We share data only when required to deliver our services or meet legal obligations.

We partner with reputable payment providers to ensure your transactions are processed securely. These partners only access the information necessary to carry out their services.

Government authorities may request user data as part of legal investigations. We respond to valid legal requests, while taking all possible steps to safeguard your rights.

Your Rights

You can access, update, or remove your personal information at any time. To do so, please contact our support team.

You may request a copy of all information we hold about you. We will supply this in an accessible format within 30 days.

You have the right to object to specific data processing activities or ask us to limit how your information is used. We will respect these requests unless there are valid reasons for us to continue processing your data.

If you choose to close your account, your personal data will be deleted once any outstanding transactions are settled and all required retention periods have been observed.

Cookies and Tracking

We use cookies to remember your preferences, keep your session active, and analyse how the website is performing. Essential cookies are required for the site to work correctly.

Analytics cookies allow us to see how visitors interact with our platform. This information helps us enhance navigation and improve site features.

You can adjust your cookie preferences using your browser settings. Please be aware that turning off certain cookies may impact how the site works.

Third-Party Services

We use third-party analytics and marketing tools to enhance our services. These providers have their own privacy policies.

Our website may include links to external sites. We are not responsible for the privacy practices of these third-party websites.

Data Retention

We keep your personal information for as long as your account is active. Once your account is closed, we retain certain records to meet legal and regulatory obligations.

Transaction records are stored for seven years to comply with anti-money laundering guidelines. Gaming history is retained in line with licensing requirements.

International Transfers

Your data may be transferred to servers based outside your country of residence. We have suitable measures in place to safeguard your information during these transfers.

We adhere to relevant data protection laws, no matter where your information is handled.

Children's Privacy

Our services are intended for those aged 18 and over. We do not knowingly collect personal information from anyone under the age of 18.

If we become aware that a minor has supplied personal information, we will promptly remove it and close the account.

Changes to This Policy

We may review and update this Privacy Policy from time to time to reflect any changes in our practices or relevant requirements. If there are significant updates, we will let you know by email or through a notice on our website.

The date of the most recent update is shown at the top of this policy. We recommend checking it regularly to stay up to date with how your information is safeguarded.